Terms of Use

1. Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and ZeroDrift, Inc. (“ZeroDrift,” “we,” “us,” or “our”), concerning your access to and use of zerodrift.ai and any related media, subdomains, developer portal, documentation, or applications linked or otherwise connected thereto (collectively, the “Site”).

ZeroDrift, Inc. is a Delaware corporation with its principal place of business at 4 World Trade Center, 150 Greenwich Street, Suite 2929, New York, NY 10007.

By accessing the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you are not authorized to use the Site and must discontinue use immediately.

We may modify these Terms at any time. We will indicate changes by updating the “Last Updated” date. Your continued use of the Site after revised Terms are posted constitutes acceptance of those changes. You are responsible for reviewing these Terms periodically.

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2. Relationship to Other Agreements

These Terms govern your use of the Site only.

If you have entered into a separate written agreement with ZeroDrift governing use of the ZeroDrift platform, including a Master Software and Services Agreement, Order Form, Pilot Agreement, or Enterprise API Agreement (each, a “Customer Agreement”), that Customer Agreement governs your use of the ZeroDrift platform and controls over these Terms in the event of any conflict. Nothing in these Terms modifies, limits, or supersedes a Customer Agreement.

If you register for self-service access and accept these Terms, these Terms together with the published pay-as-you-go rates constitute a binding Customer Agreement between you and ZeroDrift.

Our Privacy Statement, Cookie Notice, and any policies referenced on the Site are incorporated into these Terms by reference. Data processing terms applicable to the ZeroDrift platform are set out in the data processing agreement executed under your Customer Agreement and are not incorporated into these Terms.

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3. Eligibility and User Representations

The Site is intended for business use by individuals who are at least 18 years of age. By using the Site, you represent and warrant that:

• You have the legal capacity to agree to these Terms, and if acting on behalf of an entity, you have authority to bind that entity;
• You are at least 18 years of age;
• You will not access the Site through automated or non-human means except through documented APIs made available by ZeroDrift;
• You will not use the Site for any unlawful or unauthorized purpose; and
• Your use of the Site will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, incomplete, or not current, we may suspend or terminate your account and refuse any current or future use of the Site.

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4. Accounts and Credentials

Certain areas of the Site, including the developer portal, require registration. You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity occurring under your account. You agree to notify us immediately at support@zerodrift.ai of any unauthorized use. We may reclaim or refuse any username or account at our discretion.

New accounts are subject to review and approval by ZeroDrift; we typically approve new accounts within 24–48 hours. ZeroDrift may decline, suspend, or revoke access at its discretion, including where a proposed use case is inconsistent with these Terms.

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5. Intellectual Property Rights

Unless otherwise indicated, the Site and all source code, databases, functionality, software, designs, text, documentation, graphics, and other materials on the Site (the “Content”), together with the trademarks, service marks, and logos contained therein (the “Marks”), are owned or controlled by ZeroDrift or licensed to us, and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Site and to view, download, and print Content solely for your internal business evaluation and use. Except as expressly permitted, no part of the Site, the Content, or the Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written permission.

We reserve all rights not expressly granted to you.

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6. Fees and Payment

Access to the ZeroDrift platform requires a paid account.

Enterprise accounts. For enterprise customers, fees, payment terms, and renewal terms are set out in an Order Form or other Customer Agreement executed between you and ZeroDrift, and those terms govern.

Self-service accounts. For self-service accounts, usage is billed pay-as-you-go at the rates published in Command or set out in your approval email, with no minimum commitment. Payment is not required at signup. Complimentary credits of $1,000 are available to new accounts approved through September 30, 2026, and are applied against usage fees as they accrue. All promotional credits have no cash value, are non-transferable, and expire on December 31, 2026. Once your credits are exhausted or expire, continued usage is invoiced monthly in arrears, payable within 30 days of the invoice date.

Where we make any feature of the Site available for purchase directly, fees will be presented to you at the point of purchase. You agree to provide current, complete, and accurate purchase and account information and to promptly update that information, including payment method and expiration date. Payments may be processed by third-party payment processors, and your use of those services is subject to their terms. Fees are stated in U.S. dollars and are exclusive of taxes; you are responsible for all applicable taxes other than taxes on our net income.

We reserve the right to correct pricing errors. Except where required by law or expressly stated in a Customer Agreement, all fees are non-refundable.

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7. Cancellation

Where we make self-service access available, you may cancel it at any time through your account settings or by contacting support@zerodrift.ai. Cancellation takes effect at the end of the then-current billing period unless otherwise stated. Subscriptions governed by a Customer Agreement are subject to the termination and renewal terms of that agreement.

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8. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make it available. In particular, you agree not to:

• Retrieve data or content from the Site to build or populate a collection, database, or compilation without our written permission;
• Circumvent, disable, or interfere with security-related features of the Site, or features that prevent or restrict use or copying of Content;
• Use the Site or its outputs to build, train, or improve a competing product or service, or to benchmark against a competing product without our written permission;
• Reverse engineer, decompile, or disassemble any part of the Site or the ZeroDrift platform, except to the extent that restriction is prohibited by applicable law;
• Use any automated system, including scrapers, robots, or offline readers, to access the Site in a manner that sends more requests than a human could reasonably produce, other than through documented APIs;
• Attempt to gain unauthorized access to the Site, other user accounts, or connected systems, or probe or test the vulnerability of any ZeroDrift system except under a written authorization from us;
• Upload or transmit viruses, malware, or any material that interferes with any party’s use of the Site, or that constitutes an excessive burden on our infrastructure;
• Impersonate another user or person, or misrepresent your affiliation with any person or entity;
• Harass, abuse, or harm another person, or our employees or agents;
• Use the Site in any manner inconsistent with applicable laws or regulations, or to violate the rights of any third party;
• Sell, resell, sublicense, or otherwise transfer your access to the Site.

We may report suspected violations to law enforcement.

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9. Feedback and Submissions

If you submit questions, comments, suggestions, ideas, feedback, or other information about the Site or the ZeroDrift platform (“Feedback”), you agree that we may use, reproduce, disclose, and commercially exploit that Feedback for any purpose without acknowledgment or compensation to you. You represent that you have the right to submit the Feedback and that it does not contain confidential information of any third party.

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10. Third-Party Websites and Services

The Site may contain links to third-party websites and may rely on third-party services, including artificial intelligence model providers and payment processors. We do not control and are not responsible for the content, accuracy, policies, or practices of third parties. Links do not imply endorsement. Your dealings with third parties are solely between you and that third party. Our current subprocessors are listed on our trust center.

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11. Privacy

Please review our Privacy Statement at https://www.zerodrift.ai/legal/privacy-statement and our Cookie Notice at https://www.zerodrift.ai/legal/cookie-notice, which describe how we handle personal data. Your cookie preferences are managed through the cookie banner and the “Cookie Settings” link available on the Site.

The Site is hosted in the United States. If you access the Site from outside the United States, your personal data will be transferred to and processed in the United States. Where we receive personal data from the European Economic Area or the United Kingdom, we rely on the European Commission’s Standard Contractual Clauses as the safeguard for that transfer, as described in our Privacy Statement.

Our Data Processing Practices are described at https://www.zerodrift.ai/legal/data-processing-practices and our GDPR disclosures at https://www.zerodrift.ai/legal/gdpr. Privacy rights requests and questions about our data practices should be directed to support@zerodrift.ai.

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12. Site Management

We reserve the right, but not the obligation, to: monitor the Site for violations of these Terms; take appropriate legal action against anyone who violates them; refuse, restrict, or disable access to any portion of the Site; remove or disable files and content that are excessive in size or burdensome to our systems; and otherwise manage the Site to protect our rights and property and to facilitate its proper functioning.

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13. Term and Termination

These Terms remain in effect while you use the Site. We may, in our sole discretion and without notice or liability, deny access to the Site to any person for any reason, including breach of these Terms or of any applicable law, and may terminate your account and delete any associated content at any time, subject to any Customer Agreement and to our obligations under applicable data protection law.

If we terminate or suspend your account, you may not register a new account under your name, a false name, or the name of any third party.

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14. Modifications and Interruptions

We reserve the right to change, modify, or remove Content on the Site at any time without notice, and to modify or discontinue all or part of the Site without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee that the Site will be available at all times. Hardware, software, maintenance, and other issues may result in interruptions, delays, or errors. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site. Uptime and service level commitments, where they exist, are set out in a Customer Agreement.

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15. Disclaimer

THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No legal, regulatory, or compliance advice. ZeroDrift provides software that assists organizations in managing compliance obligations. Neither the Site nor the ZeroDrift platform constitutes legal advice, regulatory advice, or a substitute for the judgment of qualified counsel or a qualified compliance professional. We make no representation or warranty that use of the Site or the ZeroDrift platform will result in compliance with any law, rule, or regulation, or in any particular examination, audit, or enforcement outcome. You remain solely responsible for your regulatory obligations, for the accuracy of the configurations and rules you apply, and for the decisions you make. Outputs generated using artificial intelligence may contain errors and should be reviewed by a qualified human before you rely on them.

We make no warranties about the accuracy or completeness of Content on the Site, and assume no liability for errors or omissions, personal injury or property damage resulting from your access to the Site, unauthorized access to our servers or the information stored on them, interruption of transmission, or bugs, viruses, or similar transmitted by any third party.

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16. Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ZERODRIFT OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF THE AMOUNTS PAID BY YOU TO US IN THE THREE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100.00). WHERE YOU HAVE A CUSTOMER AGREEMENT, THE LIMITATION OF LIABILITY IN THAT AGREEMENT GOVERNS CLAIMS RELATING TO THE ZERODRIFT PLATFORM.

Certain jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages. If those laws apply to you, some or all of the above may not apply, and you may have additional rights.

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17. Indemnification

You agree to defend, indemnify, and hold harmless ZeroDrift and its subsidiaries, affiliates, officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party arising out of your use of the Site, your breach of these Terms, any breach of your representations and warranties, or your violation of the rights of a third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim.

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18. Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

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19. Dispute Resolution

Informal resolution. Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at support@zerodrift.ai. We will attempt in good faith to resolve the dispute within sixty (60) days of receiving written notice describing the claim and the relief sought.

Venue. If the dispute is not resolved informally, you and ZeroDrift agree that any legal action will be brought exclusively in the state or federal courts located in the State of Delaware, and both parties consent to the personal jurisdiction of those courts and waive any objection to venue.

Limitations period. Any claim arising out of or related to the Site must be filed within one (1) year after it arose, or it is permanently barred.

Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

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20. Corrections

The Site may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, and availability. We reserve the right to correct any errors and to change or update information at any time without prior notice.

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21. Electronic Communications, Transactions, and Signatures

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You consent to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions. You waive any rights under any statute, regulation, or rule requiring an original signature or non-electronic records.

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22. Miscellaneous

These Terms, together with any policies or operating rules posted by us on the Site, constitute the entire agreement between you and ZeroDrift regarding the Site. Our failure to exercise or enforce any right or provision does not operate as a waiver. We may assign our rights and obligations at any time. We are not responsible for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control.

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and ZeroDrift by these Terms or your use of the Site.

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23. Contact Us

To resolve a complaint or to receive further information regarding use of the Site, please contact us at:

ZeroDrift, Inc.
4 World Trade Center
150 Greenwich Street, Suite 2929
New York, NY 10007
United States
support@zerodrift.ai
201-305-9646

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